Shipping policy

Shipping Policy

Last updated: October 2026

At KLAVANE, we aim to keep delivery simple, transparent and reliable. This policy explains where we ship, how orders are processed and when you can expect your order to arrive.

1. Where We Ship

KLAVANE currently ships to customers in the United Kingdom.

2. Shipping Cost

UK delivery is FREE.

There is no additional shipping charge for standard delivery within the United Kingdom.

3. Order Processing & Handling

Orders are normally processed and prepared for dispatch within 1–3 working days after the order is placed.

The 1–3 working day period refers to order processing and handling before the parcel is handed to the delivery carrier.

4. Delivery Time

We aim to deliver orders within 7 days of the order being placed.

Delivery time includes the time required to process, dispatch and transport your order.

Actual delivery timing may vary slightly in circumstances outside our reasonable control, such as carrier delays, severe weather or other unforeseen delivery disruptions.

5. Order Confirmation

After placing an order, you will receive an order confirmation with your order details.

Please check your shipping address carefully. If you notice an error, contact us as soon as possible so we can determine whether the address can still be changed before dispatch.

6. Dispatch & Tracking

Once your order has been dispatched, tracking information will be provided where tracking is available.

You can use the tracking information to follow the progress of your delivery.

If you have not received your tracking information or need help with an order, please contact us.

7. Delivery Address

Orders are delivered to the shipping address provided during checkout.

KLAVANE is not responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

If a parcel is returned to us because the delivery address was incorrect or the delivery could not be completed, please contact us so we can determine the appropriate next step.

8. Delayed Deliveries

Although we aim to deliver orders within the stated timeframe, delivery can occasionally be affected by circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact us with your order number and we will help you investigate the delivery status.

9. Damaged or Incorrect Orders

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible after delivery.

Please include your order number and relevant photographs where appropriate so that we can assess the issue and provide the appropriate resolution.

Your statutory consumer rights are not affected.

10. Delivery & Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable UK consumer law.

For online purchases, UK consumer protection legislation provides certain cancellation and consumer rights. Where applicable, these rights operate alongside KLAVANE's own returns and refund procedures.

For more information about returns and refunds, please see our Refund & Returns Policy.