Questions,
answered.
Everything you need to know before placing your order. If you can't find what you're looking for, we're always happy to help.
The details
matter.
We've kept the answers straightforward so you can shop KLAVANE with confidence.
01 How long does delivery take? +
Delivery timelines can vary depending on your location and the shipping service used for your order. The applicable delivery information will be shown during checkout.
Once your order has been dispatched, you can use the tracking information provided to follow its progress.
02 What is your return policy? +
We want you to be confident in your purchase. If you need to return an item, please review our Refund & Returns Policy for the applicable conditions, exclusions and process.
VIEW REFUND & RETURNS POLICY →03 How do I choose the right size? +
Please check the size information provided on the relevant product page before ordering. Product measurements and fit can vary between styles.
If you are unsure about a particular item, contact us before placing your order and we'll help you choose.
04 How can I track my order? +
Once your order has been dispatched, tracking information will be provided when available.
You can also use our order tracking page to find the relevant information for your order.
TRACK YOUR ORDER →05 What payment methods do you accept? +
Available payment methods are displayed securely at checkout. The options available to you may depend on your location, device and order.
Your payment details are processed through the payment methods made available by our checkout.
06 How can I contact KLAVANE? +
For questions about an order, products, sizing or anything else, you can contact our customer service team.
Talk to
KLAVANE.
Can't find the answer you're looking for? Get in touch with our customer service team.