Refund policy

Refund & Returns Policy

Last updated: October 2026

At KLAVANE, we want you to feel confident when ordering from us. This policy explains how returns, cancellations and refunds work for orders placed through our website.

Your statutory rights under applicable UK and European consumer law are not affected by this policy.

1. Returns & Eligibility (Defective & Non-Defective)

We accept returns for both defective and non-defective products. If you wish to return a non-defective item, or if you received a defective product, our return process ensures a seamless experience.

2. Product Condition

To be eligible for a return or exchange, items must meet our condition requirement:

  • New Only: Products must be brand new, unused, unworn, unwashed, and in their original packaging with all original tags attached.

3. Return Window

KLAVANE offers a Lifetime return window, giving you the flexibility to return eligible new items whenever needed.

4. Return Method, Shipping & Free Return Labels

  • Method: Returns are handled By mail.
  • Return Label: A pre-paid return label is included in the package and is completely free for customers.
  • Restocking Fees: There are no restocking fees ($0 / No cost).

5. Exchanges

Yes, we accept product exchanges (subject to stock availability) for eligible new items. If you would like to exchange an item for another size or product, please contact us before returning the item.

6. How to Request a Return or Exchange

To request a return or exchange, contact us at:

  • Email: rakshitarya1357@gmail.com
  • WhatsApp: +91 6375875552

Please include your order number, the item(s) you wish to return, and the reason for the return. We will provide the relevant return instructions.

Please do not send an item back without contacting us first, as this may delay the processing of your return.

7. Refunds & Processing Time

Once your returned item is received, inspected, and verified to be in brand-new condition, your refund will be processed within 5 business days and credited to your original payment method.

The timing for the funds to appear in your account may also depend on your payment provider or bank.

8. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as reasonably possible with your order number and photographs of the issue so we can arrange a replacement or refund.

9. Contact Us

For all return, cancellation and refund enquiries:

  • Email: rakshitarya1357@gmail.com
  • WhatsApp: +91 6375875552
  • Address: KLAVANE, 194 Shrinagar, Sec 5 near MPS, Pratap Nagar, Jaipur, Rajasthan 302033, India

10. Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or replace any rights you have under applicable consumer protection legislation. Where there is a conflict between this policy and a mandatory legal right, the applicable legal right will apply.