Cancellation Policy
Last updated: October 2026
At KLAVANE, we understand that you may sometimes need to cancel an order. This policy explains how order cancellations work.
Nothing in this policy limits your statutory rights under applicable UK consumer law.
Cancelling an Order Before Dispatch
If you want to cancel your order before it has been dispatched, please contact us as soon as possible.
We will make reasonable efforts to cancel the order before it enters the dispatch process.
Please include your order number when contacting us.
If the order has not yet been dispatched and we are able to cancel it, we will confirm the cancellation and arrange any applicable refund.
Orders That Have Already Been Dispatched
If your order has already been dispatched, we may not be able to stop the shipment before delivery.
In this situation, you may use the applicable cancellation and return process described in our Refund & Returns Policy .
Where UK consumer law gives you a statutory right to cancel, that right remains unaffected by whether your order has already been dispatched.
Statutory Cancellation Rights
For qualifying online purchases made by UK consumers, you generally have a statutory right to cancel your contract within 14 days after receiving the goods, subject to applicable legal exceptions.
If you exercise this right, you must notify us within the applicable cancellation period.
Please see our Refund & Returns Policy for information about returning goods and receiving a refund.
How to Request a Cancellation
To request cancellation, contact us using either method below:
Please provide:
- Full name
- Order number
- Email address used for the order
- Reason for cancellation, where applicable
A reason is not required where you are exercising a statutory cancellation right that does not require one.
Refunds Following Cancellation
If your cancellation is accepted, any applicable refund will normally be made using the original payment method.
Where statutory cancellation rights apply, refunds will be handled in accordance with applicable UK consumer law.
The time taken for the refund to appear in your account may depend on your payment provider or bank.
Cancellation After Delivery
If you want to cancel your purchase after receiving the goods, please refer to our Refund & Returns Policy for the applicable return and refund procedure.
Orders Cancelled Due to Unavailability
If KLAVANE is unable to fulfil an accepted order because the ordered product is unavailable, we will contact you where appropriate and provide an applicable refund.
Contact Us
For cancellation enquiries, please contact us using the details below.
Please include your order number so we can locate your order quickly.
Your Statutory Rights
Nothing in this policy is intended to exclude, restrict or replace any mandatory rights you have under applicable UK consumer protection legislation.
Where a legal right provides you with greater protection than this policy, the applicable legal right will apply.